Questions & Answers

 

How the delivery works?

We deliver every day from 10am to 10pm at your local address, hotel, airbnb crib or road caravan... if that will be the case.

First time ordering? I don't have an account!

No worries. After clicking on "Checkout" button you'll be presented 3 choices: "login", "forgot password" or "new customer". As this is the first time ordering, then you will be using the New Customer option. Guide yourself normally throughout your data insertion and at the end when you click "Order" button you’ll be provided with a new account which will be sent to your email address. And at the same time you make your order.
To know more talk with us. Click Here...

Do you deliver all over São Miguel island?

Yes, all of its extension - including Ponta Delgada, Sete Cidades, Ribeira Grande, Vila Franca, Povoação and Nordeste. We deliver to officially known addresses, so when ordering you must enter a real address where you are at, in order for us to be able to make the delivery. In some special cases, we can even deliver at your desired hiking place upon advanced payment through Paypal. To know more talk with us. Click Here...

Can I pay with credit card or contactless at the door?

For sure. When ordering choose "cash" at the paying method option. Anyway, we will be always bringing the contactless card device with us.

Do you accept major credit card brands?

Yes. We accept major brand cards like AMEX, Dinners Club, etc.

How long it takes to deliver?

It depends. Average production time plus delivery estimates in about 45 minutes, depending how far you are from Ponta Delgada. One hour and a half for all peripheral zones in São Miguel.
Orders made one day in advance arrives at sharp time.

What if I have a problem with my order?

We are glad to help. Once you’ve placed an order and you'll get any sort of issues just contact us through our contact form and we’ll be happy to take care of it. Click Here...

Do you speak English with your customers?

We are English spoken.

Is there a minimum order value?

Yes. The minimum order is 5€ after taxes and promo codes.

Can I change my order once it has been placed?

Your order can be edited before it reaches Hiking Snacks. Thereafter you can cancel it order through the link present on your confirmation email. Otherwise contact us asap through our website contact form. Click Here...

Do you support bulk orders?

Many orders to one place? As many as you desire. Just make a normal order at our shop, it will be separated by main meals with extras.

Do you make custom picnics?

Yes. Those are considered special services. Feel free to contact us about this service. Click Here... or contact us through WhatsApp.

Can you deliver the order to my hiking place?

Sure. Order in advance with your coordinates. And we will be happy to deliver your snack to the desired starting of your hiking ground at sharp time.

These requests are only available with upfront online Paypal payments.

When ordering tell us what are your coordinates, together with other useful information like possible address/starting hiking place, phone number (with international code) and we will find our way there. If you wish to contact us directly, click here...